kn88 Privacy Policy

Information We Collect

kn88 collects personal data from players in Bangladesh in a number of ways — directly when you register or contact us, automatically when you use the platform, and occasionally from third-party sources as part of our identity verification and fraud prevention obligations. The categories of data we collect include:

Registration and identity data: When you create a kn88 account, we collect your full legal name, date of birth, Bangladesh National Identity Card (NID) number, registered Bangladesh mobile number, email address, and residential address. This information is required to verify your identity, confirm your eligibility to use the platform (including the 18+ age requirement), and maintain your account.

Financial and transaction data: We record details of every deposit and withdrawal transaction associated with your kn88 account, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction reference numbers, amounts in Bangladeshi Taka (৳), timestamps in Bangladesh Standard Time (BST, UTC+6), and transaction status. We do not store full mobile banking PINs, passwords, or complete bank account numbers.

Gaming and betting activity data: We maintain a complete record of all bets placed, games played, promotional offers claimed, and bonus wagering activity on your account. This data is essential for fair-play auditing, dispute resolution, responsible gaming monitoring, and regulatory compliance.

Device and technical data: When you access kn88 from any device, we automatically collect your IP address, browser type and version, operating system, device model, screen resolution, session duration, page views, and referring URLs. This technical data helps us secure the platform, detect fraudulent access patterns, and optimise the user experience.

Communications data: If you contact kn88 via live chat, email, or WhatsApp support, we retain records of those communications including message content, timestamps, and the support agent involved. These records are used for quality assurance and dispute resolution.

KYC verification documents: As part of our Know Your Customer (KYC) obligations, we collect copies of identity documents (NID, passport, birth certificate), proof of address documents (utility bills, bank statements), and proof of payment method ownership. These documents are processed and stored securely in accordance with our data retention policy.

How We Use Your Data

kn88 uses the personal data we collect for the following specific purposes. Each purpose is tied to a legitimate legal basis, which is described in Section 3 of this Privacy Policy.

kn88 does not use automated decision-making processes that produce legal or similarly significant effects on players without human review. Where automated screening flags an account for fraud, bonus abuse, or responsible gaming concerns, a member of the kn88 compliance team will review the flagged case before any account action is taken.

Marketing communications: kn88 may send you promotional emails and SMS messages about bonuses, new games, and seasonal offers (such as BPL cricket season promotions, Eid bonuses, and Pohela Boishakh offers) if you have opted in to receive marketing communications during registration or at any subsequent point. You may opt out of marketing communications at any time by contacting support via live chat or by emailing support at kn88.im.

Legal Basis for Processing

kn88 processes your personal data in accordance with recognised principles of data protection. For each processing activity, we rely on one or more of the following legal bases:

1. Contractual necessity: Processing that is required to perform the services you have requested — including account creation, game access, payment processing, and customer support — is carried out on the basis that it is necessary to fulfil our contractual obligations to you as a registered player.
2. Legal obligation: Processing required to comply with applicable legal obligations — including KYC identity verification, anti-money-laundering (AML) record-keeping, and responsible gaming compliance — is carried out on the basis of legal obligation.
3. Legitimate interests: Processing carried out for platform security, fraud prevention, abuse detection, and service improvement is based on kn88's legitimate interests in maintaining a safe, fair, and functional platform. We have assessed that these interests are not overridden by your fundamental privacy rights.
4. Consent: Processing for marketing communications is based on your freely given, specific, and informed consent. You may withdraw consent for marketing at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

Data Sharing & Third Parties

kn88 does not sell your personal data to any third party. We may share your data with carefully selected third parties only where necessary to deliver the kn88 platform and its associated services. All third parties with whom we share personal data are contractually bound to process that data only for the purposes we specify and to maintain appropriate security standards.

Categories of third parties with whom kn88 may share your personal data include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — to process deposit and withdrawal transactions. These providers receive only the transaction data necessary to execute the payment.
• Identity verification providers: Third-party KYC and identity verification services that assist kn88 in confirming player identities and screening against relevant watchlists. These providers are bound by strict data processing agreements.
• Game studios and content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified studios may receive your session identifier and game-play data to facilitate fair-play certified game sessions. These studios do not receive your full personal profile.
• Platform infrastructure providers: Cloud hosting, content delivery network (CDN), and database management service providers that support kn88's technical infrastructure. These providers act as data processors under our instruction.
• Analytics providers: Service providers that assist kn88 in analysing platform usage patterns, detecting anomalies, and improving the user experience. Analytical data is processed in aggregated or pseudonymised form where possible.
• Legal and regulatory authorities: Where required by applicable law or a valid legal order, kn88 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. kn88 will only comply with requests that are legally valid and proportionate.

kn88 does not transfer your personal data to countries or territories outside of your region without appropriate safeguards in place. Where any cross-border data transfer is necessary — for example, to a game studio's servers in another country — kn88 ensures that the receiving entity maintains data protection standards equivalent to those applied by kn88.

Cookies & Tracking Technologies

kn88 uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate and improve the platform. Below is a summary of the categories of cookies we use:

Strictly necessary and security cookies are placed automatically as they are essential for the platform to function. Functional and analytics cookies are placed on the basis of your implied consent through continued use of the kn88 platform. You may disable non-essential cookies through your browser settings at any time. Note that disabling cookies may impair certain platform features such as persistent login state and personalised game lobby settings.

kn88 does not use third-party advertising cookies or cross-site tracking cookies that follow your browsing activity across other websites.

Data Security & Storage

kn88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption on all data transmitted between your device and kn88 servers, ensuring that your login credentials, personal details, and financial information are protected in transit at all times.
• Encrypted data storage for sensitive personal data fields including identity document copies, KYC records, and account credentials. Encryption keys are managed separately from the encrypted data stores.
• Role-based access controls ensuring that kn88 staff members can only access personal data that is strictly necessary for their specific job function. Access to sensitive data categories is restricted to authorised compliance and security personnel.
• Regular security assessments including vulnerability scanning and penetration testing of the kn88 platform infrastructure by qualified security professionals.
• Two-factor authentication (2FA) available to all registered players via their Bangladesh mobile number. kn88 strongly recommends enabling 2FA to protect your account from unauthorised access.
• Incident response procedures in place to identify, contain, and notify affected individuals in the event of a data breach, in accordance with applicable legal requirements.

Despite these measures, no online platform can guarantee absolute security. kn88 encourages all players to use strong, unique passwords for their kn88 account, to keep their registered mobile number up to date, and to contact support immediately if they suspect any unauthorised access to their account.

Data Retention

kn88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the full duration of your active kn88 account, and for a minimum of five years following permanent account closure. This retention period supports our AML and KYC compliance obligations.
• Transaction records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of five years following the date of verification or the date of account closure, whichever is later.
• Communications records: Live chat, email, and WhatsApp support communication records are retained for a minimum of two years from the date of the communication.
• Technical and device data: Log files containing IP addresses and device data are retained for up to 12 months, after which they are deleted or anonymised.
• Marketing consent records: Records of your marketing consent preferences (including opt-in and opt-out actions) are retained for the duration of your account, and for two years following account closure.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where data is retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or court order, it will be deleted or anonymised as soon as the relevant matter is concluded.

Your Privacy Rights

As a registered kn88 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the kn88 support team via live chat or by emailing support at kn88.im. kn88 will respond to all privacy rights requests within 30 days of receipt.

1. Right of access: You have the right to request a copy of the personal data kn88 holds about you, along with information about how it is being used and with whom it has been shared. This is sometimes called a Subject Access Request (SAR).
2. Right to rectification: If any personal data kn88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can also update certain account details (such as your email address or contact number) directly through your kn88 account settings.
3. Right to erasure: In certain circumstances, you have the right to request that kn88 delete your personal data. This right is subject to overriding legal obligations — for example, we cannot delete transaction records that we are required to retain for AML compliance purposes.
4. Right to restriction of processing: You have the right to request that kn88 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
5. Right to data portability: You have the right to request that kn88 provide you with a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
6. Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your individual rights and freedoms override kn88's interests.
7. Right to withdraw consent: Where processing is based on your consent — such as receiving marketing communications — you may withdraw that consent at any time by contacting the kn88 support team. Withdrawal of consent will not affect the lawfulness of any processing that took place prior to withdrawal.

Children & Minors

The kn88 platform is strictly intended for adults aged 18 and above. kn88 does not knowingly collect personal data from any individual under the age of 18. The collection of personal data from a minor would constitute a violation of our Terms & Conditions and our responsible gaming obligations.

All registration processes on kn88 include an age declaration step in which the applicant confirms they are aged 18 or older. kn88 conducts age verification as part of the KYC process prior to processing any withdrawal request. Where there is any reasonable suspicion that an account holder may be under the age of 18, kn88 will immediately restrict account access pending age verification.

If kn88 determines that personal data has been collected from an individual under the age of 18, the relevant account will be closed immediately, all winnings will be forfeited, and the data will be deleted from our systems subject to any legal obligations to retain records of the incident for regulatory reporting purposes.

Changes to This Privacy Policy

kn88 may update this Privacy Policy from time to time to reflect changes in applicable data protection standards, platform features, payment methods, or legal obligations. When we make material changes to this Privacy Policy, we will notify registered players by email to the address associated with their account, and will display a prominent notice on the kn88 platform for a minimum of 14 days before the updated policy takes effect.

The effective date at the top of this page indicates when the current version of the Privacy Policy was last reviewed and updated. We encourage you to review this Privacy Policy periodically to stay informed about how kn88 handles your personal data. Your continued use of the kn88 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes.

If you have any concerns about a material change to this Privacy Policy, please contact the kn88 support team via live chat or by emailing support at kn88.im before the effective date of the change. If you do not accept the updated Privacy Policy, you must cease using the platform and request account closure. kn88 will process any eligible balance in accordance with the withdrawal procedures described in the Terms & Conditions.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data kn88 holds about you, please contact our support team using one of the following methods. All privacy enquiries are handled in English and are responded to within 30 days of receipt.

• Live chat: Available 24 hours a day, 7 days a week on every page of the kn88 platform. Our support agents can initiate a formal privacy request on your behalf and provide you with a reference number for your records.
• Email: support at kn88.im — plain text only, not a clickable link. Please include "Privacy Request" in your subject line and your registered kn88 username for faster processing.
• WhatsApp support line: +880 1700 000 000 — plain text only, not a clickable link. Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6).

kn88 takes all privacy enquiries seriously and will acknowledge receipt of your request promptly. For complex Subject Access Requests or erasure requests, additional time may be required to gather and verify the relevant data. kn88 will communicate any such delays to you proactively.

This Privacy Policy was last reviewed and updated on 1 January 2026. The English version of this Privacy Policy is the authoritative version. kn88 is a safe and reliable platform committed to SSL-encrypted, fair-play certified online gaming for adults aged 18 and above across Bangladesh.